Privacy Policy

Effective Date: January 21, 2025

At Agenxus, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our AI voice agent services.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, request information, or contact us for support. This may include:

• Contact information (name, email address, phone number)
• Business information (company name, industry, role)
• Communication preferences
• Information provided during demo calls or consultations
• Interaction data when using our AI agents
• Voice recordings and call transcripts (with proper consent)
• Technical information (IP address, browser type, device information)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI voice agent services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, and events
• Monitor and analyze usage and trends to improve user experience
• Provide demo experiences of our AI agents
• Train and improve our AI models (with anonymized data)
• Confirm, reschedule, or cancel appointments
• Ensure security and prevent fraud

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our services (such as cloud hosting, payment processing, and analytics)
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
• Consent: We may share information with your explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments, access controls, and employee training on data protection practices.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, restrict processing, object to processing, and data portability.

To exercise these rights, contact us at privacy@agenxus.com.

6. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: