Terms & Conditions

Effective Date: August 19, 2025

1. Acceptance of Terms

By accessing or using Agenxus services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our services.

2. Description of Services

Agenxus provides AI-powered voice, chat, and video agents for business purposes, including demo interactions for advertising and sales. Our services include but are not limited to:

• Voice AI agents for phone call handling and customer service
• Chat agents and conversational AI systems
• Video AI agents and automated content generation
• Business automation and workflow integration services
• Custom AI training and implementation

Demos are for informational purposes only and may not represent final production deployments.

3. Acceptable Use

You agree not to use our services to:

• Violate any laws, regulations, or third-party rights
• Transmit harmful, offensive, or illegal content
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Use our services for spam, fraud, or deceptive practices
• Reverse engineer or attempt to extract source code
• Resell or redistribute our services without permission
• Misuse demos or attempt to interfere with their operation

4. AI Voice Services Specific Terms

For our AI voice agent services, additional terms apply:

• You are responsible for ensuring compliance with call recording laws in your jurisdiction
• Call data and recordings are processed to improve AI performance and service quality
• You must obtain appropriate consent from callers when required by law
• AI responses are generated automatically and may require human oversight
• You remain responsible for the content and accuracy of information provided to the AI
• Demos may collect interaction data for improvement and analytics

5. Payment Terms

Payment terms are specified in your service agreement:

• Fees are due according to the billing schedule in your agreement
• Setup fees are typically due upfront
• Late payments may result in service suspension
• All fees are non-refundable unless otherwise specified
• We may change pricing with 30 days' notice

6. Data and Privacy

Regarding your data:

• Your business data remains in your systems
• We store metadata and call transcripts for quality and improvement
• Data retention periods are configurable per your requirements
• We implement industry-standard security measures
• See our Privacy Policy for detailed information

7. Limitations of Liability

To the maximum extent permitted by law:

• Our liability is limited to the fees paid for services in the preceding 12 months
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for third-party integrations or services
• AI-generated responses are provided "as is" without warranties
• You are responsible for backing up your data
• All demos are provided "as-is" without warranties of any kind

8. Contact Information

If you have any questions about these Terms, contact us: